Terms & Conditions

1: Detailed description of goods and/or services:

Ally Shoes cc Reg No: 1998 / 052524 / 23 trading as Ally Shoes On-Line is a business in the Ladies Shoe industry that acts as a shoe retailer from both its shoes store in Warrington Place, Hermanus and this on-line e-commerce website at www.allyshoes.co.za.

2. Delivery policy:

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way email and courier tracking number where available.

3. Return and Refunds policy:

The provision of goods and services by Ally Shoes On-Line is subject to availability and the conditions set out in the “Delivery Information” clause within this website.  In cases of unavailability, Ally Shoes On-Line will refund the client in full within 30 days.  Cancellation of orders by the client will attract 15% administration fee unless such cancellation falls with the parameters of the terms and condition set out in the “Delivery Information” clause within this website.

5. Customer Privacy policy:

Ally Shoes On-Line shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569, read along with our ”Privacy Policy” clause clause withon this website.

6. Payment options accepted:

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Ally Shoes On-Line bank account, the details of which will be provided on request.

7, Card acquiring and security:

Card transactions will be acquired for Ally Shoes On-Line via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details:

Customer details will be stored by Ally Shoes On-Line separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9 Merchant Outlet country and transaction currency:

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10 Responsibility:

Ally Shoes On-Line takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11 Country of domicile:

This website is governed by the laws of South Africa and Ally Shoes On-Line chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, as 2 Warrington Place, Harbour Road, Hermanus, 7200.

12 Variation:

Ally Shoes On-Line may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13 Company information:

This website is run by Ally Shoes cc Reg No: 1998 / 052524 / 23 trading as Ally Shoes On-Line based in South Africa and directors Deon and Alyssa Joubert.

14 Ally Shoes On-Line contact details:

Company Physical Address:

2 Warrington Place, 8 Harbour Road, Hermanus, 7200.

Email: Info@allyshoes.co.za

Telephone: +27 28 313 2172