1. Detailed description of goods and/or services

Ally Shoes cc Reg No: 1998 / 052524 / 23 trading as Ally Shoes Online is a business in the ladies' shoe industry that acts as a shoe retailer from its physical store in Warrington Place, Hermanus and this online e-commerce website at www.allyshoes.co.za.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by email/SMS/Whatsapp and courier tracking number where available.

3. Return and refunds policy

The provision of goods and services by Ally Shoes Online is subject to availability and the conditions set out in the “Delivery Information” clause within this website.  In cases of unavailability, Ally Shoes Online will refund the client in full within 5 days.

4. Customer privacy policy

Ally Shoes Online shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569, read along with our ”Privacy Policy” clause clause on this website.

5. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Ally Shoes Online bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for Ally Shoes Online via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on this website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Ally Shoes Online separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Ally Shoes Online takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Ally Shoes Online chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, as 2-3 Warrington Place, 8 Harbour Road, Hermanus, 7200.

11. Variation

Ally Shoes Online may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by Ally Shoes cc Reg No: 1998 / 052524 / 23 trading as Ally Shoes Online based in South Africa with director Alyssa Joubert.

13. Ally Shoes Online contact details

Company Physical Address

2-3 Warrington Place, 8 Harbour Road, Hermanus, 7200

Email: sales@allyshoes.co.za

Telephone: +27 28 313 2172